Refund policy

Returns 

We hope that you love your purchase from Eden Ashram. If for any reason you are not completely satisfied with your purchase we accept returns within 21 days of the original purchase date. Merchandise must be unworn, unwashed, and in its original condition with all tags attached and in its original packaging.

To return an item/s customers must complete a return request online through our returns portal where, once approved they will be sent an email with all return information.

We do not currently offer free return shipping and customers looking to return an item must return using their own shipping service. UK customers have an option to use our tracked return shipping option and if selected will incur a £3.50 fee (taken from the refund amount) to cover the use of this service.
Some goods (mostly for hygiene reasons) are exempt from being returned. Water bottles, Yoga Mats or Yoga Towels where the item has been removed from its packaging are exempt from returns.

Additional non-returnable items:
- Gift cards

Original shipping costs (where applicable) are non-refundable unless the item returned is faulty or you have been sent an incorrect item. In these circumstances, we will in the first instance send a replacement item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

We aim to process all returns within 14 days of receiving the goods back at our warehouse. Once processed, a refund will automatically be applied to your credit card or original method of payment and should be in your account within 10 working days depending on your bank or card issuer. If you asked for store credit then we will issue you with a gift card for the refund value immediately.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@edenashram.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.

Shipping

All customers must complete a return authorisation request before returning any item to us. Return information will then be emailed to you along with links to get a return label (if applicable)

You will be responsible for paying for your own return shipping costs to return your item/s. Original shipping costs are non-refundable. UK customers can use our tracked return shipping option if required and a £3.50 charge will be deducted from your refund.

We recommend all customers use a tracked return service and obtain proof of postage.